Are Cover FX products gluten free?
Yes. All Cover FX products are gluten free. In fact, we’re free of the inflammatory five: parabens, mineral oil, fragrance, talc and gluten.
Are Cover FX products vegan?
Yes, all Cover FX products are vegan as well as cruelty-free.
Are Cover FX products safe to use during pregnancy?
Yes! All Cover FX products are safe to use during pregnancy.
Are Cover FX products tested on animals?
Cover FX products are not tested on animals. Cover FX is PETA approved.
How long will it take to receive my order?
Your order will arrive approximately 3 - 7 business days from date of purchase. A UPS tracking number will be emailed to you when your order is shipped.
What is your Return and Exchange policy?
If a product does not meet your standards, products purchased from coverfx.com may be returned for refund or exchange within 30 days from the date of purchase. Sorry, but we do not accept returns of products purchased at retail stores. Regrettably, the original shipping fee is not refundable. For all returns and exchanges to Cover FX, the customer is responsible for the return shipping and handling fees.
For CANADIAN orders, contact our Customer Experience Team at firstname.lastname@example.org to obtain a return authorization # as well as the return mailing address. This is very important as coverfx.com will not process any Canadian returns without a valid authorization #. A return address will be sent you with the authorization number.
For US orders, return your packages to COVER FX | 575 5th Avenue, Floor 14, New York, NY 10017. Attn: Cover FX Returns and Exchanges
What is the Shade Match Guarantee?
Face it - finding a foundation match is hard. You’ve swatched. You’ve mixed. You’re over it. And so are we. So, we’re here to help. All foundations* are eligible for free returns or exchanges. Simply reach out to email@example.com and our Customer Experience team will help you find a better match - or refund your purchase price - and we’ll cover the return postage. We reserve the right to cancel any order due to unauthorized, altered or ineligible use of offer. Return or exchange requests must be made within 14 days of order receipt. Foundations include: Power Play Foundation, Natural Finish Foundation, Total Cover Cream Foundation, Custom Cover Drops and Pressed Mineral Foundation. Other restrictions may apply.
How will I know if my order has been received?
An email confirmation with an order number and summary will be sent to you. Be sure to check your junk/spam folder. If you have an account, you can also log in to track the status of the your order.
Do you ship internationally?
Coverfx.com currently ships to Canada and the United States only. Please check with our UK partners as they most likely ship outside of North America.
Does Cover FX ship to PO Boxes?
No, Cover FX does NOT ship to PO Boxes at this time. We apologize for any inconvenience.
What are my payment options?
We accept American Express, MasterCard and VISA for all orders. Only authorized purchases will be processed and shipped.
What are my shipping options?
All coverfx.com orders placed in the US are shipped via UPS standard ground, 2nd Day and Next Day. Place 2nd day and next day orders by 2:00 PM ET Monday through Friday (excluding holidays) to enjoy same-day shipping.* Orders placed after 2:00 PM ET on business days or on weekends/holidays will be shipped on the next business day.
At this time, only standard ground shipping is offered in Canada. *All orders are subject to authorization. Only authorized orders will be processed and shipped.
How do I cancel an order?
To request cancellation of an order you have placed, please contact our Customer Experience Team by email: firstname.lastname@example.org. While we cannot guarantee that your order can be cancelled, we will do our best to halt shipment. Please note, we are unable to edit or modify an order that has already been placed. (Including changes to your billing information, shipping address, and/or item quantity modifications.) In order to make any changes to an existing order, it must be cancelled and replaced with the corrected information.
Does Cover FX offer free samples?
Coverfx.com offers free samples with all orders. However, we do not offer free samples by mail without a purchase.
How do I match my skin tone and/or select a perfect shade?
What currency do you charge in?
Orders placed through our United States website will be charged in USD dollars and orders placed in Canada are charged in CAD dollars.
How do I become an authorized seller of Cover FX?
Cover FX cosmetics are sold exclusively at Coverfx.com and licensed retail/online stores in Canada, United States and United Kingdom. Unfortunately, we are not offering franchise or wholesale opportunities to independent retailers at this time.
What are the expiration dates of Cover FX products?
The label on all Cover FX products will have the following format: EXP Year Month. For example, a label that has EXP. 16 Aug means that the product expires in August 2016. If unopened, all our products have a 3 year shelf life.
Why does my Total Cover Cream Foundation look like it has bubbles on it?
When products like the TCCF or lipsticks are exposed to prolonged warm temperatures - some emollients from within the product will come to the surface. As the product cools the emollients reabsorb into the product. The warmer the temperature, the more the sweating. This is normal and does not cause the product any damage unless it gets so warm it melts away from the pan.
Why does my Pressed Mineral Foundation have darker spots on it after I use it?
Glazing occurs primarily in pressed powder products when the applicator deposits oils or emollients from the skin or moisturizers back onto the pan. The excess oil is absorbed into the powder and creates a harder surface. Under normal use - the glazing is minimal and will wear away with use. It is not advisable to use a brush or sponge which has excess creams or emollients on it with this product.
Why does my Powder Brush lose colour when I wash it?
The Natrafil fibre in the Powder Brush are tinted black to create a uniform look (this is also standard practice with natural hair fibers especially goat hair). The residual colour will darken the rinse water during the first few wash cycles of the brush. This is expected and is normal and does not affect the quality of the brush in any way.
How long do Cover FX products last?
If unopened, all our products have a 3 year shelf life.
Do you offer a discount program for professional makeup artists?
Our Professional Makeup Artist program is closed at this time. We appreciate your understanding and hope to re-launch again soon. Please keep an eye on our website’s FAQ for updates.